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Online Store Policy

A. Returns and Refunds

 

If you are not 100% satisfied with your purchase, we offer hassle-free refunds excluding any fees associated with shipping and handling. However, please contact us (support@euphorictreefort.com) before attempting to return your items, we would love to help.

 

Products can be refunded for up to 30 days from the date of purchase and proof of purchase is required. We cannot issue refunds for items that we do not receive, so ensure that all return packages are properly insured and tracked and mail the package to:

 

The Euphoric Treefort

18640 Mack Ave

STE 361384

Grosse Pointe Farms, MI 48236

 

Keep any tracking information until your return has been processed. Please allow up to 21 days from the mailing date for the package to be received and return processed.

If your item(s) arrive damaged, send proof of damage to support@euphorictreefort.com within 30 days from the date the package was received. The items must be unused and comply with any USPS claim guidelines to qualify for replacement.

orders that are returned to the Euphoric Treefort due to incorrect address, inability to deliver, Delivery refusal, unclaimed mail, etc. will be subjected to A restocking fee in the amount of $10 or 10% of the original order subtotal, whichever is less. Any fees associated with Shipping and handling will not be refunded.

 

B. Shipping and Local Delivery

COVID-19 Update:

 

local pickup will not be offered the during this time.

 

wishing everyone good health,

<3 The Euphoric Treefort Team

Orders placed before 5 PM EST Monday through Friday ship within one business day excluding holidays.

 

We ship via USPS. Orders should arrive in 1 – 3 business days depending on delivery location. Shipping on orders exceeding $300 may be subject to additional shipping fees.

 

Discrete packaging is available upon request. Simply add a note during checkout, email us at support@euphorictreefort.com OR call/text us at (213)444-FORT (3678). Please have your order number ready.

Same-day local delivery is available for orders placed before 4 PM to the following cities and townships for FREE on orders exceeding $70 or for a $9 delivery fee: Detroit, Allen Park, Center Line, Dearborn, Dearborn Heights, Eastpointe, Ecorse, Ferndale, Grosse Pointe (Farms, Park, Township, and Woods), Hamtramck, Harper Woods, Hazel Park, Highland Park, Lincoln Park, Melvindale, Oak Park, Redford, River Rouge, Roseville, Royal Oak, Southfield, St. Clair Shores, and Warren.

C. Pre-Orders

 

Orders that contain pre-order items ship as a single order. Pre-orders are fulfilled in the order they are received as supplies become available and may take up to four weeks to ship. Email updates are sent as the status of the order changes and tracking information is sent once the order ships.

D. Back-in-Stock Notifications

 

Favorite candle out of stock? Don’t sweat it. Sign up for back-in-stock notifications here.

 

Looking for an out-of-stock Geek Clothing item? Sign up for a notification here.

E. Coupons, Offers, Promotions and Other Discounts

 

The Euphoric Treefort (TET) coupons are available to TET members via weekly ads on our website, as a reward for responding to a survey or poll, and as a part of our email program for those who have not opted out of email offers. If you wish to have access to coupons, offers, promotions and/or other discounts, please Join the Treefort. 

 

Discounts are taken on regular priced items only and cannot be combined with any other promotions, offers, sales, or discounts. Limit one coupon per item per transaction. No duplicate coupons in a single transaction. Discounts apply only to subtotal. Sales tax, shipping and handling, gift cards, and previous purchases are not eligible for discount. Offers are not redeemable for cash or gift cards nor are they valid toward previous purchases. Offers are subject to adjustment due to returns or cancellations. Please refer to our return policy for more information. All offers are void if altered, copied, transferred, auctioned or sold. Other restrictions may apply. All offers are subject to change without notice.

 

To redeem or take advantage of any applicable coupons, offers, promotions or other discounts, add any applicable merchandise to your shopping bag and enter the promotion code(s) before checkout.

D. Payment Methods

 

- Credit / Debit Cards
- PAYPAL

- Offline Payments

E. Wholesale Inquiries

 

Wholesale pricing is available. Contact us at wholesale@euphorictreefort.com to get started.

 

F. Privacy Policy

(last updated April 2019)

This online Privacy Policy explains when and what personal information is collected through our website and services, how that information is used, and how it's safeguarded. By "personal information" we mean information that relates to you, an individual user of our services, including information that can be used directly to identify you (including name, address, and email address), as well as other information (like preferences).

 

I. Consent

II. Information We Collect

III. When We Collect Information

IV. How We Use Information

V. Information Sharing and Third-Parties

VI. Security

VII. How to Withdraw Consent

IIX. Changes to this Policy

IX. Contact for Questions or Concerns

 

I. Consent

The Euphoric Treefort, LLC website is maintained in the state of Michigan, United States and any submission of personal information by you, either via the company’s website or by other means, serves as an agreement to this Privacy Policy and knowledgeable consent or permission to collect, store and use the information in the United States.

 

II. Information We Collect

Information Provided by You

We receive, collect and store any information you enter on our website or provide us in any other way. Examples of information we collect include name, address, phone number, email address, payment accounts, photos or videos uploaded to our website, and any other information you choose to provide. If your information changes, you may update it by sending an email to support@euphorictreefort.comor mail your request to:

The Euphoric Treefort, LLC

Attn: Customer Service – Information Update

3000 Green RD, STE 130882

Ann Arbor, MI 48105

 

Information Provided by Your Device

We use cookies and other technologies to collect information about you when you visit our site or view online advertisements. When you browse our store, we automatically receive information such as your computer’s internet protocol (IP) address.

 

III. When We Collect Information

Information is collected at various places on our website, some examples include during checkout, survey participation, contest entries, and email subscriptions. 

 

We may also collect and store information that you provide about people you know. For example, we collect your gift recipient’s contact information to process gift orders. We may also collect contact information about your friends and family when you participate in our refer-a-friend program. In these instances, we may send a message to your friend(s) or family member(s). Please ensure that you only submit information for individuals who would want to receive such communications.

 

IV. How We Use Information

To Provide Services We use the information to provide you with a variety of services, such as to process your order(s), provide customer service, advertise, communicate with you about your account or order(s), and to gain a better understanding of how you interact with our website so that we can improve.

 

To Comply with the Law We may disclose specific information if authorized or required by law to protect our customers, the general public and/or ourselves.

 

V. Information Sharing and Third-Parties

We use third-party service providers to perform a variety of services. In general, these providers only collect, use and disclose your information to the extent necessary to provide us with service(s). This information may or may not include personally identifying information such as your age and demographic information. Certain third-party service providers may have their own privacy policies. For these providers, we recommend that you read their privacy policies.

 

VI. Security

We take precautions to protect your information such as encrypting information using secure socket layer (SSL) technology and storing information behind a firewall on secure servers. We follow safe handling practices to make sure your information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed in accordance with the law.

 

VII. How to Withdraw Consent

We rely on your information to provide services (as described above) and if you withdraw your consent, we may no longer be able to provide you services. However, you may revoke your consent at any time by emailing us at support@euphorictreefort.comor mailing your request to:

The Euphoric Treefort, LLC

Attn: Customer Service – Privacy

3000 Green RD, STE 130882

Ann Arbor, MI 48105

 

Once we receive and process your request, your information will be removed from our active database but may remain in archives where it is impractical or not possible to delete it. In addition, we may alter or deny your request to comply with any legal obligations, resolve disputes, enforce any of our agreements, and/or if we are not able to verify your identity. We may also decide to delete your information if it is incomplete or inaccurate.

 

IIX. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. All changes will take effect immediately upon posting.

 

IX. Contact Information for Questions or Concerns

Any questions or concerns regarding this Policy should be emailed to support@euphorictreefort.comor mailed to:

The Euphoric Treefort, LLC

Attn: Customer Service – Privacy

3000 Green RD, STE 130882

Ann Arbor, MI 48105

G. Terms and Conditions